NHS Friends and Family Test (FFT)

Last Updated: Monday, 27 April 2026

Friends and Family Test results

Below are our Friends and Family Test (FFT) results from previous months.

Responses	January 26	February 26	March 26
1 Very Good	123	109	122
2 Good	13	14	10
3 Neither Good nor Poor	3	1	0
4 Poor	1	3	0
5 Very Poor	0	1	2
6 Don’t know	0	0	0
Summary Scores
Positive	97%	96%	99%
Negative	1%	3%	1%
Neutral	2%	1%	0%

Actions resulting from FFT feedback

Here are some of things we have changed about the surgery as a result of feedback received via the FFT survey.

• We have changed our appointment system to total digital triage this allows our clinical triage team to assess appointment requests and prioritise on clinical need. This also allows us to better manager capacity v demand. 
• We ensure that any feedback is discussed with all staff at regular practice meetings, and any learning outcomes are implemented